RETURN + EXCHANGE
Policy Revised on 7/6/2023
Please Note: Our Return + Exchange Policy has changed. Please read carefully prior to making a return or exchange.Truelynn & Company reserve the rights to change or modify this Policy at anytime without notice.
We truly hope you love everything you purchased from us, however we get it if something doesn't work out and you need to return it, we are here to help! Please read carefully our Return and/or Exchange Policy for instructions on how to send your item back to us. If you have any questions, please send an email to email@example.com with any questions or concerns you may have!
RETURN POLICY FAQS
Please inspect your merchandise immediately upon arrival. If you received any defects, you MUST contact us within 3 business days of order delivery so we can take care of the issue.
Call us at 719-430-6226 or email: firstname.lastname@example.org for further assistance.
If items are returned to us appeared to be worn, washed, has visible makeup stain, smell of cigarette smoke, fragrances or animal hair on them, fake tan, dirty marks, damaged, tags not attached and intact, received beyond the required 7 or 30 days from the delivery date or that are Final Sale, they will not be accepted as a return and will be sent back to you or donated to a local charity. No Exception!
When sending your return to us, please include the original Packing Slip and a complete Return form inside your return. We are not responsible for any returns that may be lost or damaged in transit.
- All returns must be received within 30days of order delivery for store credit. Keep in mind that store credit never expires and you can use it towards your future purchases.
- All returns must be received within 7days from order delivery date for a refund to your original payment method.
- Items must remain unworn, unwashed and unaltered.
- Must be returned with original tags attached and intact.
- Must be free of cigarette smoke, deodorant, fragrances, animal hair etc.
- Must not have any visible dirty marks, fake tan or makeup stains or body oder.
- Must not be marked as a "Sale" or " Final Sale" item on our website.
- Shoes must be returned unworn and in the original box and shipped back in an exterior, shipping box.
- Truelynn & Company reserves the right to charge a 20% restock fee for excessive returns.
- Truelynn & Company reserves the right to terminate accounts in its sole discretion.
In order to process your return in a timely manner, please fill out our Return Policy Form here and send it with your return!
You will receive an e-gift card (store credit) once your return has been processed via the email you used at checkout.
Your item must be received or postmarked* within 30 days from the date your order was delivered. International orders have 45 days of order delivery date to receive store credit.
Your item must be received or postmarked* within 7 days of the order delivery date to receive a refund.
International orders have 15 days from order delivery.
If your returned item is received outside of these time frame, store credit will automatically be issued for all eligible returns.
Once we receive your return, please allow 3-7 business days to process your refund.
*Postmarked means it has been accepted and scanned in at the post office. Simply creating a label does not count.
We offer a simple option to send your return to us! Follow our easy steps for a hassle-free return process.
Please review our return policy to be sure your return meets our requirements. Returns that does not meet the requirements will not be accepted/approve and additional postage will be paid to have them returned to you.
To initiate a return request, click here. Enter your email address & order # to start your return process. Once there, please select the eligible items you would like to return. Once you complete the returns process and have been approved, a pre-paid UPS return label will be emailed directly to you for all eligible returns! Print the label and attach it to your return package!
Please ensure that ALL APPROVED ITEMS listed on the Packing Slip are included in the SAME package.
If you chose not to use the pre-paid return label option, you may mail your return to:
TRUELYNN & COMPANY
ATTN: Returns Dept
10 Castle Royal Dr
Pueblo, C0 81005
IMPORTANT: Truelynn & Company is not responsible for any returns that may be lost or damaged in transit. If you chose to not use the pre-paid return label option, we highly recommend that you insure your package when returning it to us.
We do not provide a refund for the original shipping cost unless the error is Truelynn & Company's fault. (ex. wrong item or size sent to by mistake).
Please fill out the Return + Exchange Form that is included in your package and send it along with your original invoice and return item(s) If you need a copy of the Return + Exchange Form, you can get a copy here.
The term "Final Sale" or "Sale" means that an item cannot be returned or exchanged.
The Following Items DO NOT Qualify For a Return of Any Kind:
- Jewelry (Earrings/ Necklace).
- Leggings, Swim Wear, Bodysuits- due to hygienic reasons.
- Any Items discounted 25% off or greater will be considered as "Final Sale" or "Sale"
- Gift Cards
- Grab Bags
- Flash Sales
- Hair Accessories
All items which fail to comply with any of our conditions under "What is your Return Policy?" will not be accepted as a return/exchange, NO EXCEPTION.
Please inspect your merchandise(s) IMMEDIATELY upon arrival!
Quality control is one of our top priority here at Truelynn & Company. We do our best to inspect every single item before they're sent out to you, to ensure they arrive in perfect condition! However, if you believe you received a defected merchandise, please email our customer service at email@example.com within 3 business days so we can take care of the issue.
Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you!
** Please note: We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or color.
EXCHANGE POLICY FAQS
There are two options for our Exchange process:
Option 1: You can place a new order for your exchanged item in a different color or size (must be in the same style) prior to sending your exchange back to us. Once your return is received in our warehouse, we will process your exchange and you will be issued a refund to your original payment method.
Option 2: Send your return back to us and once it's received in our warehouse, we will process and ship your size/color exchange with no additional cost! We ask that you please fill out our return form and indicate the size/color exchange you would like and include it in the package when you send it back to us.
To exchange your item for a different size/color please read carefully:
Fill out the Return + Exchange Form that was included in your original package. Need a copy? Click here
(If you chose option 1, please include your new order number on the return + exchange form for the exchange).
**Please note: Your size/color is not held until the exchange process is complete. If we are currently sold out of the size/color you need, we are unable to process an exchange. In this case, please refer to our " Return Policy" above. you will receive a store credit for the amount of the purchase sent to the email provided at checkout.
ALL exchanges must be received within 15 business days of order delivery.
No, you can only exchange an item for a different color or size in the same style. See below how you can exchange your merchandise for a new size or color. Keep in mind that we have limited inventory. We highly recommend ordering the new item now in your desired size/color prior to returning your exchanged merchandise back to us.