Policy Revised on 7/10/2023

Please Note: Our Shipping Policy has changed. Please read carefully prior to making a return or exchange.Truelynn & Company reserve the rights to change or modify this Policy at anytime without notice. 

If you have any questions, please send an email to with any questions or concerns you may have!


All USA orders ships FREE on orders $75 & over!

Please Allow up to 3-7 business days for order processing. 

Standard Shipping: typically take anywhere from 3 to 10 days to arrive once order is shipped.

If shipping to a P.O Box, please also provide a physical address for UPS deliveries.

Make sure you are shipping to a secure location or upgrade your shipping to include insurance as we are not responsible for stolen or lost packages. Please contact your local Post Office for any issues with you package once marked "delivered".

Please note: If you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers. NO EXCEPTIONS!

You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees that we incur from the Post Office.  

All U.S. orders ship with UPS or USPS and will be hand delivered by your Postal Carrier!

Shipping times typically take anywhere from 3 to 10 days and packages are not insured. Make sure you are shipping to a secure location as we are not responsible for lost or stolen packages. 

  • Priority Mail:  Orders are shipped within 2-3 business days and should arrive in 2-3 days.
  • Express Mail: Orders are shipped within 1 business day with a USPS guaranteed delivery within 1-2 days.
  • Standard US Shipping: Orders are shipped within 3 business days and guarantee to arrive in 3-10 days.

ORDERS PLACED ON FRIDAY will not be processed until Monday as our warehouse is closed on Saturday + Sundays.

Shipping rates are automatically calculated live using our discounted rates. These packages are processed the same day if order is placed before 10:00 AM MST. Some delivery times are not guaranteed. 

Please note: UPS does not ship to PO Boxes. UPS Ground can take 5-7 business days for delivery. Expedited UPS shipping options are available on the checkout page. 

FREE shipping to Canada on orders over $150

We currently ship to Canada, Mexico, Australia, Finland, Ireland, Netherlands, Netherlands Antilles, New Zealand, South Africa, United Kingdom and more, using USPS, DHL or UPS. All rates are current estimates using our discounted shipping rates.

We are not responsible for delays or any additional customs charges once the package leaves the US. 

Most orders are quickly processed and sent from our warehouse in Colorado or within 3 business day (unless stated otherwise on your item description). Orders are typically shipped same day if order is placed before 10:00am MST.

You will receive an email with a tracking number once your item has shipped. Please allow at least 24hrs for tracking info to update. You are responsible for entering your correct shipping address when you place your order.

Please note that delivery times do not include additional delays due to weather, weekend delivery, or delays due to major holidays.

During busy periods (promotional sales, public holidays & Christmas periods) we cannot guarantee the above timeframes. We ask you to allow for an extra 24 hours from placing your order for shipment.

Thank you for your understanding!

TRUELYNN & CO. is not responsible for any package(s) that are damaged, lost, stolen or delayed during transit. If you have incorrectly entered the delivery address on your order, please contact our customer service team within 1 hour of placing your order to ensure we can change the delivery address accordingly. Any incorrect addresses which result in a package being sent back to us may incur a "return to sender" fee. A flat rate $8.00 shipping cost will be charged to the customer to re-deliver the order with corrected shipping address. 

If you have any issues with entering your delivery address during the checkout process, please call or text us at 719-822-2322 or email us at before proceeding with your order.

**Shipping fees if applicable are non-refundable**

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