RETURN + EXCHANGE POLICY
Policy Revised on 6/19/2022
Please Note: Our Return + Exchange Policy has changed. Please read carefully prior to making a return or exchange.
Truelynn CLothing Co. reserve the rights to change or modify this Policy at anytime without notice.
We truly hope you love everything you purchased from us, however we get it if something doesn't work out and you need to return it, we are here to help! Please read carefully our Return and/or Exchange Policy for instructions on how to send your item back to us. If you have any questions, please call us at 719-430-6226 or send an email to email@example.com with any questions or concerns you may have!
What cannot be returned?
The term "Final Sale" means that an item cannot be returned or exchanged.
- Final Sale means that an item cannot be returned or exchange.
- Jewelry (Earrings/ Necklace).
- Leggings, Swim Wear, Bodysuits- due to hygienic, mask, etc.
- Any Items discounted 25% off or greater will be considered as Final Sale.
- Gift Cards, No exceptions.
All items which fail to comply with any of our conditions under "Return Policy" will not be accepted as a return, no exception.
I placed an order but I changed my mind, how do I cancel it?
- To cancel an order email firstname.lastname@example.org or call us at 719-430-6226 -within 12 hours of the order being placed. A 15% cancellation fee will be charged for any cancellation.
- Cancellations will only be completed during our standard customer service hours (Monday - Friday 8:00 AM- 2:00 PM MST)
- Cancellation requests received after the 12 hour window, or outside customer service hours (this includes weekends), cannot be guaranteed and may still ship out per our shipping guidelines.
What does "final sale" means?
The term "Final sale" means that an item can not be returned or exchange and is ineligible for a refund.
- Any merchandise marked as FINAL SALE on our website are final and cannot be returned to us for store credit, refund or exchange - unless the item received is defected or your order was fulfilled incorrectly.
- Any merchandise discounted 25% off or greater will be considered as Final Sale.
- Any Final Sale items which are returned to us will be returned to sender or donate to a local charity if received outside the allowed 30 days.
Please note that due to limited inventory, the item you wish to return may not be in stock at the time of an exchange. You will need to order the exact same item in your new desired size or color. Be aware that our items often sell out very quickly!
How does the exchange process works?
If you would like to exchange the same item for a different size or color, you may go ahead and place a new order for that item. You will receive free shipping from our boutique for the new item and we will issue a REFUND back to your original payment form for that item when your return is processed. All other returns are for store credit only. Click on the link above to begin any exchange process as well.
Can I exchange my merchandise for a different size/color?
Yes! See below how you can exchange your merchandise for a new size or color. Keep in mind that we have limited inventory. We highly recommend ordering the new item now in your desired size/color prior to returning your exchanged merchandise back to us.
- Fill out the Return + Exchange Form, including your new order number for the exchange inside your return, and we will issue a full REFUND back to your original method of payment. If we are currently sold out of the size or color you need, we are unable to process an exchange a credit will be issued.
- ALL exchanges must be received within 30 business days of order receipt.
How does the exchange process works?
If you’d like to exchange your purchase for an entirely different item, please send your item(s) back to us. We will then issue store credit to you, making it easy for you to purchase your desired item. Have a question you don’t see here? Whether you want more information about our return policy, or you want to know more about our return labels, please reach out to use with questions we haven’t already answered. You can email us at email@example.com.
STORE CREDIT & REFUND FAQS
How will I receive my store credit/refund?
- Store Credit will be received in the form of an e-gift card for the amount minus any shipping charges. Your store credit will be sent to you via the email you used at checkout so be sure to use a valid email address when making a purchase.
- We must receive your merchandise within 30 business days of order receipt.
- International orders have 45 business days of order receipt.
- Full Refund will be issued for exchanges only or if any merchandise received is defected or fulfilled incorrectly (ex. wrong color or size sent)
- Please allow 5-7 business days for your return/exchange to process once we receive it.
DEFECTIVE ITEMS FAQS
I received a defected merchandise, what should I do?
Please inspect your merchandise(s) IMMEDIATELY upon arrival!
Quality control is one of our top priority here at Truelynn Clothing Company. We do our best to inspect every single item before they're sent out to you, to ensure they arrive in perfect condition! However, if you believe you received a defected merchandise, please email our customer service at firstname.lastname@example.org within 3 business days so we can take care of the issue. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you! We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or color.
PAYMENT PLAN FAQS
I used Sezzle, Klarna, Zip, Shop Pay or Afterpay as payment option, how will I be refunded?
Sezzle, Klarna , Zip, Shop Pay & Afterpay purchases are subject to Truelynn Clothing Co. Return + Exchange Policy. For ALL returns, a store credit will be issued. Please note your personal payment plan agreement will still stand and you will continue to pay any scheduled repayments and/or late fees.
STILL HAVE QUESTIONS?
Feel free to reach out to us if you have questions or concerns about our Return + Exchange Policy or need additional info. Click here to email us or give us a call or text at 719-430-6226 Mon-Fri 8am-6:30pm MST.