TRUELYNN BOUTIQUE

ATTN: Returns Department 

10 Castle Royal Dr

Pueblo, C0 81005

WHAT CAN BE RETURNED? 

We do not require a Return Authorization when sending a return, however we asked that you include your original Packing Slip inside your return. We are not responsible for any returns that may be lost or damaged in transit. We highly recommend that you insure your package when returning it to us. If you received an item that seem to have manufacturing defect, please get in touch with our customer service team in the unlikely event you have this issue when you receive your package. 

• All returns must be received with 30 business days of the original purchase date to receive store credit and 14 business days to receive a full refund.

• Items must remain unworn, unwashed and unaltered.

• Must be returned with original tags attached and intact.

• Must be free of cigarette smoke, deodorant, fragrances, animal hair.

• Must not have any visible dirty marks, fake tan or makeup stains or body oder. 

• Must not be marked as a Final Sale item on our website.

• Shoes must be returned in the original box and shipped back in an exterior, shipping box.

WHAT CANNOT BE RETURNED?

The term "Final Sale" means that an item cannot be returned or exchanged. 

• Jewelry (Earrings/ Necklace).

• Leggings, Swim Wear, Bodysuits- due to hygienic reasons.

• Any Items discounted 25% off or greater will be considered as Final Sale.

• Gift Cards, No exceptions.

• All items which fail to comply with any of our conditions under "What Can Be Returned?" will not be accepted as a return, no exception!

FINAL SALE ITEMS

The term "Final sale" means that an item can not be returned or exchange and is ineligible for a refund.

• Any items marked as FINAL SALE on our website are final and cannot be returned to us for store credit, refund or exchange - unless the item received is defected or your order was fulfilled incorrectly. 

• Any Items discounted 25% off or greater will be considered as Final Sale.

• Any Final Sale items which are returned to us will be returned to sender or donate to a local charity if received outside the allowed 14 or 30 days. 

 

EXCHANGE POLICY

Please note that due to limited inventory, the item you wish to return may not be in stock at the time of an exchange. You will need to order the exact same item in your new desired size or color. Be aware that our items often sell out very quickly!

• Final Sale items are not eligible to be exchanged or returned.

• Exchanges must be made within 14 days of the original purchase date.

• The item you are returning must meet be in compliance with our "Return Policy" below. No exceptions!

• Please place a new order for the correct size or color of the same exact item.

Ship your return item back to us including your new order number for the exchange inside your return, and we will process a full refund to your method of payment once we receive the returned item. If we are currently sold out of the size or color you need, we are unable to process an exchange and you should refer to the " How to Return An Item To Us" above.

RETURN POLICY

Please inspect your item(s) immediately upon arrival. If you received a defected item, you MUST contact us within 3 business days of delivery so we can take care of the issue. We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed or worn it. We do inspect every single item that we receive to try to avoid such issues wherever possible.

If items are returned to us appeared to be worn, washed, has makeup stain, smell of cigarette smoke, fragrances or animal hair on them, fake tan, dirty marks, damaged, tags not attached and intact, received beyond 14 or 30 days from the order date or that are Final Sale, they will not be accepted as a return and will be sent back to you or donated to a local charity. No Exception!

In order to process your return in a timely manner, please fill out our Return Policy Form here  and send it with your return!

STORE CREDIT:

Your item must be received or postmarked* within 30 days from the date you order was placed for domestic orders. International orders have 45 days. You will receive an e-gift card once your return has been processed via the email you used at checkout. Keep in mind that our store credit has no expiration date! You can use it at any time on our website.

REFUND:

Your item must be received or postmarked* within 14 days of the of the delivery date to receive a full refund for domestic orders. International orders have 25 days. Once we process your return please allow 3-5 business days for your bank to process the refund.

*Postmarked means it has been accepted and scanned in at the post office. Simply creating a label does not count. 

DEFECTED ITEMS

 Please inspect your item(s) IMMEDIATELY upon arrival!

Quality control is one of our top priority here at Truelynnn Boutique. We do our best to inspect every single item before they're sent out to you, to ensure they arrive in perfect condition! However, if you believe you received a defected item, please email our customer service at hello@shoptruelynn.com within 3 business days so we can take care of the issue. Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you! 

We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or color.

STILL HAVE A FEW QUESTIONS?

 

Feel free to reach out to us if you have questions or concerns about sizing or need additional info.

Click here to contact customer service or give us a call at 719-430-6226 Mon-Fri 8am-6:30pm MST. 

Please Note: Truelynn Boutique reserve the rights to change or modify this Policy at anytime without notice.